Free PDF ITIL - ITIL Foundation (V4)–High-quality Valid Exam Topics

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EXIN ITIL Foundation (V4) Sample Questions (Q425-Q430):

NEW QUESTION # 425
What service could include a differentiation as an"excitement factor"?

A. An enhancing service
B. An enabling service
C. A packaged service
D. A core service

Answer: A

NEW QUESTION # 426
When using the 'continual improvement model, which information should be produced by an organization to understand where the organization is now?

A. Improvement plans
B. Business objectives
C. Measureable Targets
D. Assessment results

Answer: D

Explanation:
The second step is to conduct an objective current-state assessment of existing services and service management practices. This should include consideration of the users' perception of the value being received, along with a review of people's competencies and skills, the processes and procedures involved, the capabilities of the available technological solutions and the prevailing organizational culture. The success of an improvement initiative depends on a clear and accurate understanding of the starting point and the required impact of the initiative.
For example, an organization can measure the current net promoter score (NPS) from a customer satisfaction survey, conduct a benchmark survey against its competitors or review findings of operational statistics or audit reports to understand its current state. If this step is skipped, the current state will not be understood and there will not be an objective baseline measurement against which improvement can be measured.
https://www.bmc.com/blogs/itil-continual-improvement/

NEW QUESTION # 427
Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?

A. Service desk
B. Service request management
C. Incident management
D. Change enablement

Answer: D

NEW QUESTION # 428
Customer perceptions and business outcomes help lo define what?

A. Governance
B. The value off a service
C. Total cost of ownership (TCO)
D. Key performance indicators (KPIs)

Answer: B

Explanation:
Reference: http://www.cbronline.com/news/axios_flags_need_for_itil_based_service_value_management_25 0909

NEW QUESTION # 429
Which of the following questions does the guidance in service strategy help to answer?
1.What services should we offer and to whom?
2.How do we differentiate ourselves from competing alternatives?
3.How do we create value for our customers?

A. 2 only
B. 1 only
C. All of the above
D. 3onfy

Answer: C

NEW QUESTION # 430
......

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Free PDF ITIL - ITIL Foundation (V4)–High-quality Valid Exam Topics

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EXIN ITIL Foundation (V4) Sample Questions (Q425-Q430):

Free PDF Quiz EXIN - Perfect ITIL Valid Exam Topics